The focus of the assessment for this unit is on problem-solving skills. However, it is expected that the underpinning teaching and learning will help develop learners’ knowledge and understanding of
• common types and causes of workplace problem
• sources of help in solving problems relating to work
• problem-solving strategies.
To help learners develop the skills they need to tackle problems relating to work.
Be able to use sources of help for work-related problems.
Identify possible sources of help for a particular problem.
Gather information and/or advice for a work-related problem from an appropriate source.
Be able to come up with solutions to work-related problems.
Suggest solutions to a work-related problem, drawing on own previous experience or that of others, and information/advice gained from sources of help.
Select an appropriate problem-solving strategy for solving a work-related problem from possibilities identified.
Know how to apply a strategy to solve a workplace problem.
Describe the actions needed to apply a chosen strategy to solve a particular work-related problem.