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Overview

Framework:
RQF
Level:
Level 1
Unit No:
K/617/4142
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

The focus of the assessment for this unit is on problem-solving skills. However, it is expected that the underpinning teaching and learning will help develop learners’ knowledge and understanding of

• common types and causes of workplace problem
• sources of help in solving problems relating to work
• problem-solving strategies.

Aim

To help learners develop the skills they need to tackle problems relating to work.

Unit Learning Outcomes

1

Be able to use sources of help for work-related problems.

Assessment Criteria

  • 1.1

    Identify possible sources of help for a particular problem.

  • 1.2

    Gather information and/or advice for a work-related problem from an appropriate source. 


2

Be able to come up with solutions to work-related problems.

Assessment Criteria

  • 2.1

    Suggest solutions to a work-related problem, drawing on own previous experience or that of others, and information/advice gained from sources of help.

  • 2.2

    Select an appropriate problem-solving strategy for solving a work-related problem from possibilities identified.


3

Know how to apply a strategy to solve a workplace problem.

Assessment Criteria

  • 3.1

    Describe the actions needed to apply a chosen strategy to solve a particular work-related problem.