The focus of the assessment for this unit is on problem-solving skills. However, it is expected that the underpinning teaching and learning will help develop learners’ awareness of
• common types of workplace problem
• sources of help in solving problems relating to work.
To help learners develop the skills they need to tackle problems relating to work.
For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.
To view the assessment criteria and any additional content, please expand the relevant learning outcome below.
Identify possible solutions to a particular problem or issue affecting self, using own experience and ideas and/or given sources of help, support and guidance.
Select an appropriate solution to the problem or issue.
Take appropriate steps to address a straightforward work-related problem affecting self, once a particular solution has been chosen.