Level 2
Unit No:
Guided learning hours:
16 hours

Assessment Guidance

The focus of the assessment for this unit is on the skills required to work with colleagues. However, it is expected that the underpinning teaching and learning will help develop learners’ understanding of:
• interdependencies between people in the workplace
• the effects of one person’s behaviour on others and the impact on workplace effectiveness
• how relationships and interactions with peers may differ from those with a manager.


To give learners the skills to work effectively with colleagues in the workplace.

Unit Learning Outcomes


Be able to work with a manager.

Assessment Criteria

  • 1.1

    Respond positively to requests, feedback and advice and guidance from a manager.

  • 1.2

    Use appropriate communication style and methods to interact with a manager.

  • 1.3

    Seek advice, guidance, clarification or feedback from a manager, as appropriate.


Be able to work with peers.

Assessment Criteria

  • 2.1

    Communicate clearly with colleagues.

  • 2.2

    Resolve differences with colleagues amicably.

  • 2.3

    Offer help and guidance to colleagues and accept their help and guidance.

  • 2.4

    Offer ideas, suggestions and opinions to colleagues.

  • 2.5

    Consider the ideas, suggestions and opinions of colleagues and respond appropriately.