Dealing with problems

Overview

Framework:
RQF
Level:
Entry Level 2
Unit No:
H/617/4561
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

The focus of the assessment for this unit is on problem-solving skills. However, it is expected that the underpinning teaching and learning will help develop learners’ awareness of:

• common types of problem
• ways to recognise and describe or define problems
• sources of help in solving problems.

Assessment evidence should relate to problems of relevance to the learner, and which are fairly straightforward to solve (e.g. an item is missing from its usual place; instructions for a given task are in language that is too complicated; they have lost a key to their locker).

Aim

To help learners develop the skills they need to tackle problems relating to work.

Unit Learning Outcomes

1.

Be able to arrive at a solution to a problem or issue.

Assessment Criteria

  • 1.1

    Identify that they have encountered a problem, as it arises or soon afterwards.

  • 1.2

    Identify people who can help them solve a specific problem they are facing.

  • 1.3

    List possible solutions to a specific problem.

  • 1.4

    Use own ideas and the help of others to select an appropriate solution.

2.

Be able to apply a strategy to address a problem or issue.

Assessment Criteria

  • 2.1

    Follow agreed steps to address a specific straightforward problem affecting self.