Entry Level 3
Unit No:
Guided learning hours:
20 hours

Assessment Guidance

The focus of the assessment for this unit is on problem-solving skills. However, it is expected that the underpinning teaching and learning will help develop learners’ awareness of:

• common types of problem
• ways to recognise and describe or define problems
• sources of help in solving problems.


To help learners develop the skills they need to tackle problems relating to work.

Unit Learning Outcomes


Be able to select solutions to a problem or issue.

Assessment Criteria

  • 1.1

    Identify the nature of the problem and why it needs to be solved in order to move forward (e.g. I need a way of getting to my job interview now that my sister isn’t able to take me).

  • 1.2

    Identify possible solutions to a particular problem or issue affecting self, using own experience and ideas and/or given sources of help, support and guidance.

  • 1.3

    Select an appropriate solution to the problem or issue.


Be able to apply a strategy to address a problem or issue.

Assessment Criteria

  • 2.1

    Take appropriate steps to address a specific straightforward problem affecting self, once a particular solution has been chosen.