To enable learners to develop the skills they need to use basic expressive and receptive communication skills in the workplace.
Unit Learning Outcomes
Be able to use communication skills in a work context.
Communicate with different people in the context of given, routine workplace tasks, so that the intended audience clearly understands what is being communicated, including:
- asking and answering questions
- making requests
- sharing information, ideas or opinions.
Accurately interpret simple oral or written information conveyed to them in a work context.