Communication skills for work

Overview

Framework:
RQF
Level:
Entry Level 2
Unit No:
D/617/5093
Credits:
2
Guided learning hours:
20 hours

Aim

To enable learners to develop the skills they need to use basic expressive and receptive communication skills in the workplace.

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1. — Be able to use communication skills in a work context.

Assessment Criteria

  • 1.1

    Communicate with different people in the context of given, routine workplace tasks, so that the intended audience clearly understands what is being communicated, including:

    • asking and answering questions
    • making requests
    • sharing information, ideas or opinions.
  • 1.2

    Accurately interpret simple oral or written information conveyed to them in a work context.