Working with customers

Overview

Framework:
RQF
Level:
Entry Level 2
Unit No:
K/617/5095
Credits:
2
Guided learning hours:
20 hours

Aim

To equip learners with the skills that they need to interact with customers.

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1. — Be able to work with customers.

Assessment Criteria

  • 1.1

    Demonstrate appropriate behaviour when interacting with customers in routine customer-facing tasks (e.g .directing delegates to a meeting room).

  • 1.2

    Recognise when they need to refer customers to an alternative source of help, other than self.