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Overview

Framework:
RQF
Level:
Entry Level 2
Unit No:
K/617/5095
Credits:
2
Guided learning hours:
20 hours

Aim

To equip learners with the skills that they need to interact with customers.

Unit Learning Outcomes

1.

Be able to work with customers.

Assessment Criteria

  • 1.1

    Demonstrate appropriate behaviour when interacting with customers in routine customer-facing tasks (e.g .directing delegates to a meeting room).

  • 1.2

    Recognise when they need to refer customers to an alternative source of help, other than self.