To equip learners with the skills they need to tackle problems that occur in the workplace.
Unit Learning Outcomes
Be able to tell others about a work-related problem.
Communicate to others that a problem has arisen in a work setting.
State what is making a specific situation problematic at work (e.g. ‘I’ve been asked to photocopy some letters but I don’t know how to work the photocopier).
Be able to get help in solving problems.
Identify people in the work setting who can help solve a specific problem.
Be able to identify possible solutions to a work-related problem.
List different possible solutions to a specific, simple work-related problem.
Be able to select a solution to a work-related problem.
With the help of others, select a practical solution to a specific, simple work-related problem.