Working in Logistics

Overview

Framework:
RQF
Level:
Level 1
Unit No:
H/617/5645
Credits:
3
Guided learning hours:
27 hours

Aim

The aim of this unit is to provide learners with a fundamental appreciation of logistics as a sector and an awareness of roles, responsibilities and working practices which exist within a logistics environment.

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know about the logistics sector. 

  • Role
    Storage and distribution of goods; delivering fit for purpose products to the right location; effective and efficient use of resources.
  • Importance to:
    - Business
    To keep products in good condition; to meet customer demand; to add value; to help reduce costs.
    - Consumers
    To receive the right product, at the right time and of the right quality.
  • Major functions
    Order processing; handling and storing goods; transport and distribution; stock control.
  • Reverse logistics
    The reuse of products and materials; repairing; refurbishing; remanufacturing; recycling.

Assessment Criteria

  • 1.1

    Describe the role of logistics within the supply chain.

  • 1.2

    Explain why logistics is important to business and domestic customers. 

  • 1.3

    Outline the major functions of logistics.

  • 1.4

    Describe the key components of reverse logistics.

2 — Know about job roles in a logistics environment. 

Examples of roles, responsibilities and skill requirements.

  • Warehouse Operative
    Receiving goods; moving goods; picking orders; packing orders; checking stock levels; completing documentation
    Proficient in the use of IT; organised, is a team worker; pays attention to detail; good communicator; good work ethic; can solve problems.
  • Warehouse Manager
    Coordinating different functions and activities; allocate work; manage budgets; train staff; maintain records; manage performance; oversee individual and team performance.
    Effective and efficient planner and organiser; good communicator, can lead and inspire others; analytical ability; problem solving skills; effective use of IT skills; knowledge of relevant legislation.
  • Route Planner
    Plan delivery routes; plan vehicle loads; comply with relevant legislation; monitor deliveries in progress; manage breakdowns and delays.
    Good communication skills; proficient in the use of IT; planning; problem solving; geographic knowledge of the UK; working knowledge of relevant legislation.
  • Logistics Coordinator
    Liaise with transport and warehouse teams; monitor operations; ensure loads have correct documentation; liaise with customers; record keeping.
    Good communication skills; proficient in the use of IT; problem solving; decision making; organised; pays attention to detail; good work ethic.
  • Transport Manager
    Coordinating distribution of goods; allocate work; manage budgets; train staff; maintain records; manage performance; oversee individual and team performance.
    Effective and efficient planner and organiser; good communicator, can lead and inspire others; analytical ability; problem solving skills; effective use of IT skills; knowledge of relevant legislation.
  • Customer Service
    Interact with external stakeholders; giving information; resolving problems; liaise with internal colleagues; deal with complaints; prepare reports; build relationships with customers.
    Good communication skills; proficient in the use of IT; problem solving; organised; pays attention to detail; good work ethic; patience; product knowledge.
  • General responsibilities
    Duty of care to themselves and others; comply with relevant legislation, policies and procedures; cooperate with the employer; fulfil terms of employment contract; be diligent.

Assessment Criteria

  • 2.1

    Outline the roles and responsibilities of different jobs in a logistics environment.

  • 2.2

    Describe the skills required for different jobs in a logistics environment.

3 — Know about effective working practice in a logistics environment. 

Working practices

Defined as the way work is usually conducted.

Good working practices include: being given clear expectations; being punctual; being motivated; being organised; individuals using skills and knowledge; support from management.

Assessment Criteria

  • 3.1

    Give examples of good working practice in a logistics environment.

  • 3.2

    Outline ways in which individual employees can help ensure effective working practices in a logistics environment.

4 — Know about legislation relevant to logistic operations. 

  • General legislation
    Health and Safety at Work Act; General Data Protection Regulation; Working Time Directive; Equality Act; Companies Act
  • Relevant legislation
    Provision and Use of Work Equipment Regulations; Road Traffic Acts; Road Safety Act; Control of Substances Hazardous to Health Regulations; Modern Slavery Act (includes human trafficking laws).

Assessment Criteria

  • 4.1

    Give examples of legislation relevant to the logistics sector, including

    • laws affecting all businesses
    • laws specific to logistics.