Business Process Management

Overview

Framework:
RQF
Level:
Level 3
Unit No:
L/617/6658
Credits:
6
Guided learning hours:
48 hours

Aim

The aim of this unit is to introduce learners to the concept of business processes and to develop an ability to both critique existing and design new business processes.

Unit Learning Outcomes

1

Understand the principles of business process design.Understand the principles of business process design.

  • Principles
    Holistic management of all processes; processes must be stakeholder centric; context awareness; continuity; joint understanding.

  • Differences
    Inputs – can be the output of another process; variable and fixed factors; information and data; stakeholder expectations.
    Outputs – can be the inputs for another process; achieved immediately after implementation; what is produced.
    Outcomes – desired performance; are measurable; longer term impact; level of achievement; more appropriate indicator of effectiveness.
  • Importance of logic
    Provides structure; minimise risk of process omissions; provides relationships between stages; enables repetition.
  • Importance of effective business processes
    Streamline activities; reduce costs; reduce waste; improves efficiency; establishes relationships; improves business agility.

Assessment Criteria

  • 1.1

    Explain the principles of business process management.

  • 1.2

    Differentiate between process inputs, process outputs and process outcomes.

  • 1.3

    Explain the importance of logic in the design of business processes.

  • 1.4

    Explain why effective business processes are important to an organisation.

2

Be able to design a business process.

  • Workflow process
    Series of sequential activities; linear; determined by actions and/or rules; designed to achieve a business outcome.
    The output for 2.1 will be influenced and informed by the process being created.
  • Business process map
    Visualisation of what a business does; includes roles and responsibilities; uses symbols; shows relationships between inputs, process and outputs.

Assessment Criteria

  • 2.1

    Create a workflow process.

  • 2.2

    Create a business process map.

3

Be able to evaluate a business process.

  • Analytical techniques
    Gap analysis; value-added analysis; root cause analysis; observation; experimentation.
  • Information management
    Identify, acquire, organise, store and use of information; security; compliance; quality; value.

Assessment Criteria

  • 3.1

    Apply an appropriate technique to analyse the effectiveness of a complex business process.

4

Be able to solve problems and make decisions associated with a business process.

  • Process
    Identify the problem – obtain information – analyse information – develop courses of action – assess courses of action – determine a course of action to follow – create a plan – implement the plan.

Assessment Criteria

  • 4.1

    Describe a problem-solving and decision-making process.