Solving Work-related Problems

Overview

Framework:
RQF
Level:
Level 1
Unit No:
A/506/3830
Credits:
2
Guided learning hours:
18 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Understand problems that arise in the workplace.

Assessment Criteria

  • 1.1
    Describe common problems that arise for individuals at work.
  • 1.2
    Outline the main causes of problems that arise at work.
2

Know how to use sources of help for workplace problems.

Assessment Criteria

  • 2.1
    Identify sources of help appropriate to a particular problem.
  • 2.2
    Present information and/or advice for a workplace problem from sources of help.
3

Know how to solve workplace problems.

Assessment Criteria

  • 3.1
    Outline problem-solving strategies.
  • 3.2
    Suggest solutions to a workplace problem which draw on own previous experience or that of others.
  • 3.3
    Suggest solutions to a workplace problem which draw on information/advice gained from sources of help.
  • 3.4
    Select a problem-solving strategy to solve a workplace problem from possibilities identified.
  • 3.5
    Outline reasons for choosing a specific problem-solving strategy.
4

Know how to apply a strategy to solve a workplace problem.

Assessment Criteria

  • 4.1
    Describe how to problem-solving strategy selected will be put into practice in relation to a particular workplace problem.