Unit Learning Outcomes
Know the role of a staff member in the payment process.
Outline the responsibilities of a staff member in relation to handling payments.
Give examples of situations involving payments where a staff member should refer a customer to a senior colleague.
Know how to process payments.
Outline different methods of payment used by customers.
Outline the key stages in the payment process for different payment methods.
Outline key checking and security measures when taking payments.
Know how to cash up.
Outline procedures for cashing up the takings at the end of trading.
State why it is important to complete sales records accurately.
Be able to handle payments.
Interact politely with customers when requesting and taking payment.
Follow correct process and organisational procedures to take payment from customers.