Handling Payments

Overview

Framework:
RQF
Level:
Level 1
Unit No:
Y/618/1197
Credits:
3
Guided learning hours:
30 hours

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1. — Know the role of a staff member in the payment process.

Assessment Criteria

  • 1.1

    Outline the responsibilities of a staff member in relation to handling payments.

  • 1.2

    Give examples of situations involving payments where a staff member should refer a customer to a senior colleague.

2. — Know how to process payments.

Assessment Criteria

  • 2.1

    Outline different methods of payment used by customers.

  • 2.2

    Outline the key stages in the payment process for different payment methods.

  • 2.3

    Outline key checking and security measures when taking payments.

3. — Know how to cash up.

Assessment Criteria

  • 3.1

    Outline procedures for cashing up the takings at the end of trading.

  • 3.2

    State why it is important to complete sales records accurately.

4. — Be able to handle payments.

Assessment Criteria

  • 4.1

    Interact politely with customers when requesting and taking payment.

  • 4.2

    Follow correct process and organisational procedures to take payment from customers.