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Overview

Framework:
RQF
Level:
Level 1
Unit No:
Y/618/1197
Credits:
3
Guided learning hours:
30 hours

Unit Learning Outcomes

1.

Know the role of a staff member in the payment process.

Assessment Criteria

  • 1.1

    Outline the responsibilities of a staff member in relation to handling payments.

  • 1.2

    Give examples of situations involving payments where a staff member should refer a customer to a senior colleague.


2.

Know how to process payments.

Assessment Criteria

  • 2.1

    Outline different methods of payment used by customers.

  • 2.2

    Outline the key stages in the payment process for different payment methods.

  • 2.3

    Outline key checking and security measures when taking payments.


3.

Know how to cash up.

Assessment Criteria

  • 3.1

    Outline procedures for cashing up the takings at the end of trading.

  • 3.2

    State why it is important to complete sales records accurately.


4.

Be able to handle payments.

Assessment Criteria

  • 4.1

    Interact politely with customers when requesting and taking payment.

  • 4.2

    Follow correct process and organisational procedures to take payment from customers.