Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business

Overview

Framework:
RQF
Level:
Level 1
Unit No:
R/618/3482
Credits:
2
Guided learning hours:
18 hours

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know the key employment rights and responsibilities of employees and the employer.

Assessment Criteria

  • 1.1

    State the purpose of a contract of employment.

  • 1.2

    List the main content typically included in a contract of employment.

  • 1.3

    Outline the actions which can be taken by the individual and the employer if either party fails to keep to the terms of the contract of employment.

  • 1.4

    Identify the legislation which protects individuals from harassment and discrimination.

2 — Know how an individual can contribute to the effectiveness of a retail business.

Assessment Criteria

  • 2.1

    Outline how an individual’s objectives reflect the goals of the team and the business.

  • 2.2

    List behaviours which an individual can demonstrate to contribute to the effectiveness of a business.

  • 2.3

    List actions which an individual can take to contribute to the effectiveness of a business.

3 — Know the characteristics of effective team working in retail business.

Assessment Criteria

  • 3.1

    State the benefits to individual employees and to the retail business as a whole of working in teams.

  • 3.2

    Identify different roles and levels of responsibility within retail teams.

  • 3.3

    List the typical characteristics of effective and ineffective teams.

  • 3.4

    List different techniques for communicating effectively within a team.

4 — Understand a range of development activities for improving own skills and performance.

Assessment Criteria

  • 4.1

    State the benefits to the retail business of improving employees’ skills and performance.

  • 4.2

    State why it is important for employees to identify own strengths and development needs.

  • 4.3

    List the different methods for reviewing and improving the performance and skills of individual employees.