Overview
- Framework:
- RQF
- Level:
- Level 1
- Unit No:
- R/618/3482
- Credits:
- 2
- Guided learning hours:
- 18 hours
Overview
Unit Learning Outcomes
1
Know the key employment rights and responsibilities of employees and the employer.
Assessment Criteria
-
1.1
State the purpose of a contract of employment.
-
1.2
List the main content typically included in a contract of employment.
-
1.3
Outline the actions which can be taken by the individual and the employer if either party fails to keep to the terms of the contract of employment.
-
1.4
Identify the legislation which protects individuals from harassment and discrimination.
2
Know how an individual can contribute to the effectiveness of a retail business.
Assessment Criteria
-
2.1
Outline how an individual’s objectives reflect the goals of the team and the business.
-
2.2
List behaviours which an individual can demonstrate to contribute to the effectiveness of a business.
-
2.3
List actions which an individual can take to contribute to the effectiveness of a business.
3
Know the characteristics of effective team working in retail business.
Assessment Criteria
-
3.1
State the benefits to individual employees and to the retail business as a whole of working in teams.
-
3.2
Identify different roles and levels of responsibility within retail teams.
-
3.3
List the typical characteristics of effective and ineffective teams.
-
3.4
List different techniques for communicating effectively within a team.
4
Understand a range of development activities for improving own skills and performance.
Assessment Criteria
-
4.1
State the benefits to the retail business of improving employees’ skills and performance.
-
4.2
State why it is important for employees to identify own strengths and development needs.
-
4.3
List the different methods for reviewing and improving the performance and skills of individual employees.