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Unit Learning Outcomes
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1. — Know why effective communication in different care settings is important.
Assessment Criteria
1.1
Give reasons why it is important for carers to communicate clearly.
1.2: Why carers need to listen to those in their care, for example:
to understand needs
to provide emotional support
to build relationships,
to encourage participation
to prevent problems
2. — Know about different communication methods used in care settings.
Assessment Criteria
2.1
Give examples of different forms of communication, including ways other than speaking or writing.
3. — Know about effective ways for a carer to communicate with individuals in different settings.
Assessment Criteria
3.1: Different settings, for example:
care settings
healthcare settings
education settings
community settings
3.2: Possible barriers to communication, for example:
physical
language
emotional
cognitive
cultural
3.3: Ways to overcome barriers to communication, for example: