Effective Communication in Health and Social Care and Child Care

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
J/618/3513
Credits:
3
Guided learning hours:
30 hours

Unit Learning Outcomes

1.

Know why effective communication in different care settings is important.

Assessment Criteria

  • 1.1

    Give reasons why it is important for carers to communicate clearly.

  • 1.2

    State why carers need to listen to those in their care.

    1.2: Why carers need to listen to those in their care, for example:

    • to understand needs
    • to provide emotional support
    • to build relationships,
    • to encourage participation
    • to prevent problems

2.

Know about different communication methods used in care settings.

Assessment Criteria

  • 2.1

    Give examples of different forms of communication, including ways other than speaking or writing.

3.

Know about effective ways for a carer to communicate with individuals in different settings.

Assessment Criteria

  • 3.1

    Give examples of effective practice in communicating with individuals in different settings.

    3.1: Different settings, for example:


    • care settings
    • healthcare settings
    • education settings
    • community settings
  • 3.2

    Identify some of the possible barriers to communication in different settings.

    3.2: Possible barriers to communication, for example:

    • physical
    • language
    • emotional
    • cognitive
    • cultural

  • 3.3

    Give examples of ways to overcome barriers to communication.

    3.3: Ways to overcome barriers to communication, for example:

    • use hearing aids
    • use interpreters
    • build trust by being kind/patient
    • repeat information
    • learn about/respect the individual’s culture