Level 2
Unit No:
Guided learning hours:
24 hours


Learners will explore new and emerging technologies and how they have influenced business operations and are used to meet business needs.

Unit Learning Outcomes


Know about new and emerging digital technologies.

  • Current and emerging digital technologies: mobile technology, intelligent computing, Internet of Things (IoT) and cloud technology and how different industries such as retail, banking, entertainment use them to meet business objectives.
  • Internet of Things (IoT): connecting devices over the internet, consumer usage, enterprise deployment, online connectivity, radio-frequency identification (RFID), near field communication (NFC), development of wearable technology (smart watches, smart glasses, smart technologies).

Applications for current and emerging digital technologies:

  • Lifestyle and health: wearable technology, mobile devices, hoverboards, ebikes, driverless cars and trains, medical diagnosis/procedures.
  • Communication: 5G networks, increasing bandwidth, biometric recognition, serverless computing, blockchain, SD WAN (software-defined networking), internet protocols (IPv6).
  • Cloud technology: Software as a Service (SaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Data as a Service (DaaS).
  • Artificial intelligence: smart devices, robots (used in the motor/manufacturing industry, retail, telehealth), artificial neural networks used in the finance industry to detect fraud.
  • Virtual reality (VR): use of gaming technology in medicine, car and construction industry, aviation.
  • Augmented reality (AR): retail, medical, education, gaming.
  • Augmented analytics for business intelligence/applications.
  • 3D and 4D printing for home and business.
  • Use of drones: military, surveillance, weather, pilot school, agriculture, network rail (field maintenance).
  • Use of social media and vlogs in organisations.

Assessment Criteria

  • 1.1

    Outline different new and emerging digital technologies.


Understand how new and emerging digital technologies are used.

  • Business objectives: marketing, data capture and analysis, staff monitoring and support, customer support and service, product improvement, communicate/collaborate.
  • Organisations use technology based on: business type (product, service), needs and/or benefits of the customers/clients, hardware/software/network requirements, security issues.
  • Invest: improve productivity, meet business goals, improve efficiency, increase cost-effectiveness, achieve increased growth, for innovation, improve agility and competitiveness, for global communication, increase promotion and sales, a wider consumer reach, providing instant customer service, as part of the digital strategy/digital policies or business plan, feedback from stakeholders, customers, employees.
  • Benefits: improved efficiency, increased sales/profit, increased productivity, reduction in wasted time, reduction in costs, improved image/brand.
  • Drawbacks: change management (training, transition from existing to new technology), risk of loss of service/data, ethical considerations, consultation with stakeholders, data ownership, impacts on employees, data management and access, (privacy, security of data).
  • Legal and ethical implications: data security, personal security, online security, computer misuse, legislation (data protection, copyright, patents), tax avoidance, digital currency, tracking of goods and people.
  • Particular sector: for example, creative, IT, finance, machining and manufacturing, marketing etc.

Assessment Criteria

  • 2.1

    Explain personal and business uses of new and emerging technologies.

  • 2.2

    Explain the costs, risks and benefits to organisations when investing in new and emerging digital technologies.

  • 2.3

    Explain the impact of new and emerging digital technologies on a particular sector.