Working with People in Organisations

Overview

Framework:
RQF
Level:
Level 2
Unit No:
A/618/3704
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence

Aim

This unit considers the importance of effective working relationships and how this is achieved.

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know the practices that enhance good working relationships.

For organisational rules, procedures and etiquette's may include:

  • everyone works to the same goals
  • ensures consistency in practice
  • provides clear instructions to follow
  • ensures a positive working environment
  • promotes a positive culture to internal and external customers
  • new employees know what is expected of them

Key legal requirements may include:

  • providing access to buildings where reasonably possible
  • no discrimination against anyone on grounds of age, disability, gender reassignment,
  • religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity
  • unlawful to discriminate against anyone on grounds of race, sexuality, colour, nationality or ethnic origin

Benefits of effective working relationships may include:

  • efficient and effective workforce
  • positive working environment
  • loyalty amongst workers
  • job satisfaction

Benefits of good communication may include:

  • everyone working to the same goal
  • avoidance of mixed messages and work not being completed
  • reduces power struggles

Aspects of professional and personal skills may include:

  • Punctuality
  • Appropriate appearance,
  • Behaviour
  • Problem solving
  • Co-operation
  • Conflict management
  • Confidentiality of information
  • Security

Assessment Criteria

  • 1.1

    Explain the need for organisational rules, procedures and etiquette's to enhance good working relationships.

  • 1.2

    Describe key legal requirements in relation to discrimination legislation.

  • 1.3

    Explain the benefits to an organisation of positive working relationships.

  • 1.4

    Explain the benefits of good communication to working relationships.

  • 1.5

    Describe aspects of professional and personal skills that enhance good working relationships.

2 — Be able to work with others in the workplace.

Learners need to provide sufficient and valid evidence to achieve this outcome.

Clear instructions:

  • methods
  • tone
  • level of formality
  • checking/feedback

Familiar people, for example:

  • colleagues
  • supervisors and managers

Unfamiliar people, for example:

  • customers
  • suppliers

Improvements to working practice, for example:

  • communication skills
  • team work
  • attendance
  • reliability

Assessment Criteria

  • 2.1

    Work with others in the workplace showing respect for different abilities, backgrounds, customs, values and beliefs.

  • 2.2

    Give clear instructions for straightforward tasks to familiar and unfamiliar people.

  • 2.3

    Request support from appropriate people.

  • 2.4

    Review feedback from others to improve working practice.