This unit explores the concept of a person-centred approach to care and the importance of using this approach when supporting users of health and social care services. It also considers the benefits of using such an approach to encourage people to take risks, challenge decisions and share opinions about the care they receive
For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.
Unit Learning Outcomes
To view the assessment criteria and any additional content, please expand the relevant learning outcome below.
1 — Understand the concept and importance of person-centred care.
Assessment Criteria
1.1: Core values, for example:
respect and dignity
individuality
choice and control
independence
rights
partnership
inclusion
1.2: Why it is important to embed the core values, for example:
improves quality of care
promotes dignity and respect
builds trust and relationships
enhances wellbeing
encourages independence
reduces risks
meets legal and ethical standards
2 — Know about person-centred approaches in health and social care.
Assessment Criteria
2.1: How person-centred approaches are used, for example:
planning care:
involving the individual in identifying their needs, goals, and preferences
creating personalised care plans that reflect the individual’s wishes, routines, and cultural values
delivering care:
providing tailored support that respects the individual's choices and preferences
empowering individuals to take an active role in their care
reviewing care:
regularly assessing and updating care plans with the individual
reflecting on what is working well and what needs to change
2.2: How person-centred approaches can be used, for example:
expressing preferences:
using open questions and active listening to understand the individual’s wishes
making choices:
offering clear information about the options available
taking risks:
balancing risks with the individual’s right to independence and choice
challenging decisions:
encouraging individuals to ask questions and voice concerns about their care
3 — Understand the dilemmas and conflicts that occur in person-centred planning.
Assessment Criteria
3.1: Difficulties that might occur in person-centred planning, for example:
in a residential care home, a resident wants to eat unhealthy foods despite having a medical condition that requires a controlled diet, for example, diabetes
3.2: How the Mental Capacity Act Informs person-centred care, for example:
ensures care plans are based on the individual’s ability to make decisions
promotes empowerment by supporting individuals to take part in decisions about their care
guides practitioners in making decisions that respect the individual’s rights while safeguarding their well-being
