Using ICT in the Workplace

Overview

Framework:
RQF
Level:
Level 2
Unit No:
J/504/6318
Credits:
3
Guided learning hours:
25 hours

Assessment Guidance

Portfolio of Evidence

Aim

Learners will demonstrate their ICT skills in this unit. They will understand the benefits of using ICT for organisations and potential outcomes of inefficient use.

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know the importance of making effective use of ICT in the workplace

Learning Outcome 1: Indicative Content 

Examples of how ICT can contribute to the effectiveness of an organisation may include:

  • information is easily accessible
  • inforation can be stored and retrieved efficiently
  • data can be used for a range of purposes including marketing and developing new products and services
  • widen the market place e.g. international, other parts of the country

Inefficient use of ICT can result in:

  • financial losses
  • time wasting
  • errors

Assessment Criteria

  • 1.1

    Explain how effective use of ICT can contribute to the overall effectiveness of an organisation.

  • 1.2

    Describe the possible impact of poor use of ICT on an organisation.

2 — Be able to identify the ICT requirements of workplace tasks

Learning Outcome 2: Indicative Content

 To achieve this learning outcome, learners must provide sufficient and valid evidence that meets the assessment criteria.

Complex tasks:

  • targeting customers
  • analysing data
  • selecting customers from data bases
  • using CRM system effectively

Assessment Criteria

  • 2.1

    Describe the ICT requirements for different complex workplace tasks.

3 — Be able to make safe use of an ICT system to undertake workplace tasks

Learning Outcome 3: Indicative Content 

To achieve this learning outcome, learners must provide sufficient and valid evidence that meets the assessment criteria.

Storage systems, for example:


  • databases
  • archives

Workplace guidelines may include:


  • regularity of eye checks
  • posture/ergonomics
  • breaks
  • safe storage of power leads
  • close own procedure 
  • use of screen saver

Assessment Criteria

  • 3.1

    Use ICT to complete different complex workplace tasks efficiently.

  • 3.2

    Develop and use storage systems to enable efficient retrieval of information.

  • 3.3

    Follow workplace guidelines for safe and secure use of ICT.

4 — Be able to use ICT to find and select information in the workplace

Learning Outcome 4: Indicative Content 

Sources may include:

  • databases
  • spreadsheets
  • CRM systems

Use of ICT to research information from different sources to meet the requirements of complex work could include:

  • reading and retrieving information from files stored on ICT
  • receiving, reading, sending and recording information received by email with attachments
  • safe and effective online web search for information – e.g. search engines
  • recognising currency, relevance and bias when selecting and using information

Assessment Criteria

  • 4.1

    Use ICT to locate and select relevant and reliable information from different sources to meet the requirements of a complex workplace task.

5 — Be able to use ICT to present and share information in the workplace

Learning Outcome 5: Indicative Content 

Use of ICT to present and share information using appropriate software could include:

  • text
  • tables
  • graphics
  • records
  • numbers
  • charts and graphs
  • audio and video clips

These must be presented in a format suitable for the audience so may be printed or for viewing on screen.

Assessment Criteria

  • 5.1

    Use ICT to collate and refine work-related information from different sources.

  • 5.2

    Use appropriate software to present conclusions including:

    •text
    •images

    •graphs/charts

    in a format suitable for the purpose and for the audience.