Using ICT in the Workplace

Know the importance of making effective use of ICT in the workplace

Learning Outcome 1: Indicative Content 

Examples of how ICT can contribute to the effectiveness of an organisation may include:

• information is easily accessible
• inforation can be stored and retrieved efficiently
• data can be used for a range of purposes including marketing and developing new products and services
• widen the market place e.g. international, other parts of the country

Inefficient use of ICT can result in:

• financial losses
• time wasting
• errors

Assessment Criteria

• 1.1

  Explain how effective use of ICT can contribute to the overall effectiveness of an organisation.

• 1.2

  Describe the possible impact of poor use of ICT on an organisation.

Be able to identify the ICT requirements of workplace tasks

Learning Outcome 2: Indicative Content

 To achieve this learning outcome, learners must provide sufficient and valid evidence that meets the assessment criteria.

Complex tasks:

• targeting customers
• analysing data
• selecting customers from data bases
• using CRM system effectively

Assessment Criteria

• 2.1

  Describe the ICT requirements for different complex workplace tasks.

Be able to make safe use of an ICT system to undertake workplace tasks

Learning Outcome 3: Indicative Content 

To achieve this learning outcome, learners must provide sufficient and valid evidence that meets the assessment criteria.

Storage systems, for example:

• databases
• archives

Workplace guidelines may include:

• regularity of eye checks
• posture/ergonomics
• breaks
• safe storage of power leads
• close own procedure 
• use of screen saver

Assessment Criteria

• 3.1

  Use ICT to complete different complex workplace tasks efficiently.

• 3.2

  Develop and use storage systems to enable efficient retrieval of information.

• 3.3

  Follow workplace guidelines for safe and secure use of ICT.

Be able to use ICT to find and select information in the workplace

Learning Outcome 4: Indicative Content 

Sources may include:

• databases
• spreadsheets
• CRM systems

Use of ICT to research information from different sources to meet the requirements of complex work could include:

• reading and retrieving information from files stored on ICT
• receiving, reading, sending and recording information received by email with attachments
• safe and effective online web search for information – e.g. search engines
• recognising currency, relevance and bias when selecting and using information

Assessment Criteria

• 4.1

  Use ICT to locate and select relevant and reliable information from different sources to meet the requirements of a complex workplace task.

Be able to use ICT to present and share information in the workplace

Learning Outcome 5: Indicative Content 

Use of ICT to present and share information using appropriate software could include:

• text
• tables
• graphics
• records
• numbers
• charts and graphs
• audio and video clips

These must be presented in a format suitable for the audience so may be printed or for viewing on screen.

Assessment Criteria

• 5.1

  Use ICT to collate and refine work-related information from different sources.

• 5.2

  Use appropriate software to present conclusions including:

  •text
  •images
  

  •graphs/charts

  in a format suitable for the purpose and for the audience.