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Qualifications
Units
Work in a customer-friendly way
Work in a customer-friendly way
Overview
Unit Learning Outcomes
Show:
Overview
Unit Learning Outcomes
Overview
Framework:
RQF
Level:
Level 1
Unit No:
K/504/6702
Credits:
2
Guided learning hours:
18 hours
Assessment Guidance
Portfolio of Evidence
Unit Learning Outcomes
1
Know about good customer service
Assessment Criteria
1.1
Describe key characteristics of effective customer service
1.2
State how good customer service can benefit a business
1.3
Outline possible consequences of poor customer service
2
Be able to provide effective customer service
Assessment Criteria
2.1
Provide relevant information to customers
2.2
Respond to customer queries and requests
2.3
Communicate in a positive and attentive manner with customers
2.4
Follow workplace guidelines to complete customer service tasks
Our Qualifications
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Resources to Support Delivery
Funding
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