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Overview

Framework:
RQF
Level:
Level 1
Unit No:
K/504/6702
Credits:
2
Guided learning hours:
18 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know about good customer service

Assessment Criteria

  • 1.1
    Describe key characteristics of effective customer service
  • 1.2
    State how good customer service can benefit a business
  • 1.3
    Outline possible consequences of poor customer service

2

Be able to provide effective customer service

Assessment Criteria

  • 2.1
    Provide relevant information to customers
  • 2.2
    Respond to customer queries and requests
  • 2.3
    Communicate in a positive and attentive manner with customers
  • 2.4
    Follow workplace guidelines to complete customer service tasks

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