Overview
Assessment Guidance
Portfolio of Evidence
Aim
Learners will demonstrate their ability to welcome visitors appropriately through practical activities. They will also learn the benefits of welcoming visitors appropriately.
Portfolio of Evidence
Learners will demonstrate their ability to welcome visitors appropriately through practical activities. They will also learn the benefits of welcoming visitors appropriately.
Be able to welcome visitors in a positive way.
Additional details
Learners can begin this outcome by identifying different types of visitors that may visit the work place e.g. customers, clients, suppliers, delivery people. They can then consider how they would welcome visitors and establish the purpose of the visit e.g. appropriate tone, language, body language, questions to ask, identification. The learner also needs to understand basic organisational procedures for receiving visitors e.g. issuing a security badge, contacting the person they have come to visit, checking bags for security purposes.
Routine questions may include:
The learner should also consider how they can make the visitor feel welcome e.g. offering them a seat or refreshments, talking with them while they wait, keeping
Know why it is important to an organisation that visitors are made welcome.
Additional details
The benefits to an organisation may include: