Load Orders for Despatch from a Retail Store to Customers

Overview

Framework:
RQF
Level:
Level 1
Unit No:
Y/503/5677
Credits:
3
Guided learning hours:
15 hours

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

Unit Learning Outcomes

1

Know why it is important to work safely in the loading area

Assessment Criteria

  • 1.1
    state the importance of keeping the loading area free of obstacles, litter and spillages
  • 1.2
    state how regular equipment checks help to ensure safety in the loading area
2

Know how own working practices contribute to an efficient delivery service

Assessment Criteria

  • 2.1
    state the importance of checking the information on order labels
  • 2.2
    state how the positioning of orders in the vehicle helps the delivery process to run smoothly and efficiently
3

Be able to keep loading facilities and equipment in a usable condition

Assessment Criteria

  • 3.1
    perform checks on the loading area for obstacles, litter and spillages
  • 3.2
    remove any obstacles, litter and spillages from the loading area
  • 3.3
    perform checks to ensure that loading equipment is fit for use
  • 3.4
    clean loading equipment in line with organisational procedures
  • 3.5
    repair loading equipment in line with organisational procedures and when authorised to do so
4

Be able to ensure that orders are ready for loading

Assessment Criteria

  • 4.1
    perform checks to ensure that orders are labelled with all the required information
  • 4.2
    perform checks to ensure that orders are placed in the designated areas ready for loading
5

Be able to load orders into delivery vehicles

Assessment Criteria

  • 5.1
    lift and move packed orders in ways that attempt to prevent:
    •injury to self and others
    •damage to goods and property
  • 5.2
    position orders in a vehicle according to:
    •instructions for the required order of delivery
    •organisational procedures for keeping goods secure and protected from damage during transit