Overview
- Framework:
- RQF
- Level:
- Level 2
- Unit No:
- K/650/1497
- Credits:
- 6
- Guided learning hours:
- 30 hours
Overview
Unit Learning Outcomes
1.
Know how to give advice safely to customers.
Assessment Criteria
-
1.1
Describe organisational procedures relating to customer safety.
-
1.2
Identify own responsibilities with regard to ensuring customer safety.
-
1.3
Describe the cautions that are in place to ensure appropriate recommendations are given to customers.
2.
Know about the impact of excellent customer service.
Assessment Criteria
-
2.1
Describe the elements that make up a great customer experience including customer loyalty opportunities.
-
2.2
Describe the factors that influence the approach to customer service.
-
2.3
Describe how to tailor advice and product recommendation to a customer’s individual needs.
-
2.4
Describe the benefits of an omnichannel strategy.
-
2.5
Describe how digital tools can enhance the customer experience.
3.
Know about nutrition.
Assessment Criteria
-
3.1
Describe different nutrient types.
-
3.2
Describe the different sources of nutrients.
-
3.3
Describe the nutrients needed to maintain good health.
4.
Understand the different product types and how they work.
Assessment Criteria
-
4.1
Describe different product types including vitamins and minerals, herbal, nutritional and complementary therapies.
-
4.2
Explain how different product types work.
-
4.3
Describe the features and benefits of different product types.
-
4.4
Describe ways that different products can be used to support customer needs.
5.
Know about common ailments/conditions and need states.
Assessment Criteria
-
5.1
Identify the symptoms and root causes of common ailments or need states.
-
5.2
Describe how dietary and lifestyle choices can impact on the management of everyday ailments.
-
5.3
Describe how different products can help with the management of everyday ailments.