Wellness and Complementary Products and Services

Overview

Framework:
RQF
Level:
Level 2
Unit No:
L/650/1498
Credits:
4
Guided learning hours:
24 hours

Unit Learning Outcomes

1.

Understand Customer Wellness.

Assessment Criteria

  • 1.1

    Describe the approach to wellness adopted by the organisation.

  • 1.2

    Describe how the approach to wellness influences the customer journey.

  • 1.3

    Identify opportunities to bring different aspects of wellness into balance during a customer conversation.

2.

Know about less common conditions.

Assessment Criteria

  • 2.1

    Describe the symptoms and root causes of less common conditions. 

  • 2.2

    Describe how the different products can aid the management of these conditions.

3.

Understand the role of nutrition in managing energy requirements.

Assessment Criteria

  • 3.1

    Explain the role of diet, including electrolytes in maintaining sports performance.

  • 3.2

    Describe symptoms of energy deficiency.

  • 3.3

    Explain the health benefits of energy-related products.

  • 3.4

    Describe risk factors associated with recommended energy-related products.

4.

Know the effects of a high intake of certain nutrient types.

Assessment Criteria

  • 4.1

    Describe the effects of the excessive consumption of sugar.

  • 4.2

    Describe the effects of a high intake of certain types of carbohydrate or fibre on customers with specific ailments.

5.

Know the benefits of specific commonly-used complementary products.

Assessment Criteria

  • 5.1

    Describe the benefits of the most commonly used aromatherapy oils.

  • 5.2

    Describe the benefits of the most commonly used homeopathic remedies.

  • 5.3

    Describe the benefits of the most commonly used Bach Flower Remedies.