Customer Service in the Hospitality Industry

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
D/502/4874
Credits:
1
Guided learning hours:
10 hours

Assessment Guidance

none

Unit Learning Outcomes

1

Know the importance of good customer service

Assessment Criteria

  • 1.1
    state why good customer service is important
2

Be able to communicate with customers

Assessment Criteria

  • 2.1
    communicate positively in routine situations (to include verbal and non verbal)
3

Know the importance of good personal presentation

Assessment Criteria

  • 3.1
    Give examples of good personal presentation
  • 3.2
    Present self appropriately to serve customers