Using Email

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Use e-mail software tools and techniques to compose and send messages

Assessment Criteria

• 1.1
  Use software tools to compose and format e-mail messages
  
• 1.2
  Attach files to e-mail messages
  
• 1.3
  Send e-mail messages
• 1.4
  Identify how to stay safe and respect others when using e-mail
  
• 1.5
  Use an address book to store and retrieve contact information
  

2 — Manage incoming email effectively

Assessment Criteria

• 2.1
  Follow guidelines and procedures for using e-mail
  
• 2.2
  Identify when and how to respond to e-mail messages
  
• 2.3
  Read and respond to e-mail messages appropriately
  
• 2.4
  Identify what messages to delete and when to do so
  
• 2.5
  Organise and store e-mail messages
  
• 2.6
  Respond appropriately to common e-mail problems