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Overview

Framework:
RQF
Level:
Level 1
Unit No:
J/502/4299
Credits:
2
Guided learning hours:
15 hours

Unit Learning Outcomes

1

Use e-mail software tools and techniques to compose and send messages

Assessment Criteria

  • 1.1
    Use software tools to compose and format e-mail messages
  • 1.2
    Attach files to e-mail messages
  • 1.3
    Send e-mail messages
  • 1.4
    Identify how to stay safe and respect others when using e-mail
  • 1.5
    Use an address book to store and retrieve contact information

2

Manage incoming email effectively

Assessment Criteria

  • 2.1
    Follow guidelines and procedures for using e-mail
  • 2.2
    Identify when and how to respond to e-mail messages
  • 2.3
    Read and respond to e-mail messages appropriately
  • 2.4
    Identify what messages to delete and when to do so
  • 2.5
    Organise and store e-mail messages
  • 2.6
    Respond appropriately to common e-mail problems

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