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Overview

Framework:
RQF
Level:
Level 2
Unit No:
M/502/4300
Credits:
3
Guided learning hours:
20 hours

Unit Learning Outcomes

1

Use e-mail software tools and techniques to compose and send messages

Assessment Criteria

  • 1.1
    Select and use software tools to compose and format e-mail messages, including attachments
  • 1.2
    Determine the message size and how it can be reduced
  • 1.3
    Send e-mail messages to individuals and groups
  • 1.4
    Describe how to stay safe and respect others when using e-mail
  • 1.5
    Use an address book to organise contact information

2

Manage incoming e-mail effectively

Assessment Criteria

  • 2.1
    Follow guidelines and procedures for using e-mail
  • 2.2
    Read and respond to e-mail messages appropriately
  • 2.3
    Use email software tools and techbiques to automate responses
  • 2.4
    Describe how to archive e-mail messages, including attachments
  • 2.5
    Organise, store and archive e-mail messages effectively
  • 2.6
    Respond appropriately to e-mail problems

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