Using Email

Overview

Framework:
RQF
Level:
Level 2
Unit No:
M/502/4300
Credits:
3
Guided learning hours:
20 hours

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Use e-mail software tools and techniques to compose and send messages

Assessment Criteria

  • 1.1
    Select and use software tools to compose and format e-mail messages, including attachments
  • 1.2
    Determine the message size and how it can be reduced
  • 1.3
    Send e-mail messages to individuals and groups
  • 1.4
    Describe how to stay safe and respect others when using e-mail
  • 1.5
    Use an address book to organise contact information
2 — Manage incoming e-mail effectively

Assessment Criteria

  • 2.1
    Follow guidelines and procedures for using e-mail
  • 2.2
    Read and respond to e-mail messages appropriately
  • 2.3
    Use email software tools and techbiques to automate responses
  • 2.4
    Describe how to archive e-mail messages, including attachments
  • 2.5
    Organise, store and archive e-mail messages effectively
  • 2.6
    Respond appropriately to e-mail problems