Level 1
Unit No:
Guided learning hours:
22 hours

Assessment Guidance

This unit should be delivered in a realistic learning environment. The word client can be related to friends, peers, mannequins and does not need to be carried out on paying clients or within commercial timescales.

Unit Learning Outcomes


Be able to carry out salon reception duties

Assessment Criteria

  • 1.1
    present a positive image of them self and the salon
  • 1.2
    communicate and behave in a professional manner
  • 1.3
    record and pass on information accurately and clearly
  • 1.4
    maintain client confidentiality
  • 1.5
    outline the need to present a positive image
  • 1.6
    outline typical salon reception duties
  • 1.7
    list features of a well-run reception service
  • 1.8
    state the importance of maintaining client confidentiality
  • 1.9
    identify payment methods used for salon services
  • 1.10
    state how to communicate and behave within a salon environment


Be able to record salon appointments

Assessment Criteria

  • 2.1
    record salon appointments for a variety of services
  • 2.2
    outline how to record appointments for a variety of services
  • 2.3
    list the basic information required from the client
  • 2.4
    identify the different systems for recording appointments
  • 2.5
    outline factors to consider when agreeing appointments