Accessible Travel and Tourism

Overview

Framework:
RQF
Level:
Level 1
Unit No:
D/504/7815
Credits:
3
Guided learning hours:
25 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know how to find out about the suitability of tourism venues for customers with specific needs.

Assessment Criteria

  • 1.1
    State why it is important for tourism venues to provide information for customers with specific needs.
  • 1.2
    Identify signs and symbols for denoting accessibility and special facilities.
  • 1.3
    Identify organisations other than travel companies that provide travel and tourism information for customers with specific needs.
  • 1.4
    Identify sources of information on accessibility and special facilities.
  • 1.5
    Identify checks to confirm the provision of services for customers with specific needs.
2

Understand key services and facilities required by travel and tourism customers with specific needs.

Assessment Criteria

  • 2.1
    Outline key services and facilities required by customers with different specific needs.
  • 2.2
    Describe ways in which organisations meet these needs.
  • 2.3
    Give examples of situations in which it would not be reasonable to expect an organisation to be able to meet customers' specific needs.
3

Know about the legislation relevant to meeting the needs of travel and tourism customers with specific needs.

Assessment Criteria

  • 3.1
    Identify key legislation in relation to tourism for all.