Working with Customers and Clients in Sports and Active Leisure Settings

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
L/504/7664
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

Portfolio of Evidence

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know why customer service is important to sport and active leisure organisations.

Assessment Criteria

  • 1.1
    Give reasons why a sport and active leisure organisation needs to project a positive image to its customers.
2 — Know about customer service tasks in sport and active leisure organisations.

Assessment Criteria

  • 2.1
    State the core customer service tasks expected of someone working in the sport and active leisure sector.
  • 2.2
    Identify common customer enquiries in sport and active leisure settings.
  • 2.3
    Identify situations where it would be appropriate to refer a customer to a more senior colleague.
3 — Be able to provide appropriate customer service to customers and clients in given situations.

Assessment Criteria

  • 3.1
    Greet customers politely.
  • 3.2
    Check whether or not customers need assistance.
  • 3.3
    Respond in a helpful manner to customers’ queries and requests.
  • 3.4
    Provide basic information about products and services.