Employability and Enterprise
Agriculture, Environment & Animal Care
Qualifications
Vocational Qualifications
Catering, Hospitality & Leisure
Qualifications
Vocational Qualifications
Childcare & Education
Qualifications
Access to HE
Apprenticeships
Vocational Qualifications
Construction, Engineering & Manufacturing
Education & Training
Qualifications
Professional Development
English & Maths
Essential Digital Skills
Hair & Beauty
Qualifications
Vocational Qualifications
Health, Science & Social Care
Qualifications
Access to HE
Apprenticeships
Vocational Qualifications
Life Skills & Progression
Qualifications
Digital Qualifications
Personal & Social Development
Personal and Professional Development
Public & Protective Services
Qualifications
Access to HE
Vocational Qualifications
Safeguarding & Wellbeing
Sales, Marketing & Retail
Supporting SEND
Qualifications
Personal & Social Development
Professional Development
Transport & Logistics
Qualifications
Access to HE
Vocational Qualifications

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
L/504/7664
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know why customer service is important to sport and active leisure organisations.

Assessment Criteria

  • 1.1
    Give reasons why a sport and active leisure organisation needs to project a positive image to its customers.

2

Know about customer service tasks in sport and active leisure organisations.

Assessment Criteria

  • 2.1
    State the core customer service tasks expected of someone working in the sport and active leisure sector.
  • 2.2
    Identify common customer enquiries in sport and active leisure settings.
  • 2.3
    Identify situations where it would be appropriate to refer a customer to a more senior colleague.

3

Be able to provide appropriate customer service to customers and clients in given situations.

Assessment Criteria

  • 3.1
    Greet customers politely.
  • 3.2
    Check whether or not customers need assistance.
  • 3.3
    Respond in a helpful manner to customers’ queries and requests.
  • 3.4
    Provide basic information about products and services.

Offer our Qualifications

If you would like to teach our qualifications to your learners, submit an enquiry to discuss the best options.

Learners and students

Your questions answered

Learner Info