Housekeeping and Guest Services

Overview

Framework:
RQF
Level:
Level 1
Unit No:
A/600/1094
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

none

Unit Learning Outcomes

1

Know the purpose of guest services

Assessment Criteria

  • 1.1
    State how guest services meet customer needs
  • 1.2
    State the role of guest services in maintaining security
  • 1.3
    State the importance of communication with other departments
2

Know the structure of guest services

Assessment Criteria

  • 2.1
    Identify job roles within guest services
  • 2.2
    Describe the responsibilities of different job roles in guest services
3

Be able to maintain and service accommodation facilities

Assessment Criteria

  • 3.1
    Correctly select, use and store routine cleaning materials and equipment
  • 3.2
    Select suitable personal protective equipment (PPE)
  • 3.3
    Maintain and service public areas, toilets and washrooms/bathrooms and bedrooms in accordance with organisations’ specifications