Housekeeping and Guest Services

Overview

Framework:
RQF
Level:
Level 1
Unit No:
A/600/1094
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

none

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know the purpose of guest services

Assessment Criteria

  • 1.1
    State how guest services meet customer needs
  • 1.2
    State the role of guest services in maintaining security
  • 1.3
    State the importance of communication with other departments
2 — Know the structure of guest services

Assessment Criteria

  • 2.1
    Identify job roles within guest services
  • 2.2
    Describe the responsibilities of different job roles in guest services
3 — Be able to maintain and service accommodation facilities

Assessment Criteria

  • 3.1
    Correctly select, use and store routine cleaning materials and equipment
  • 3.2
    Select suitable personal protective equipment (PPE)
  • 3.3
    Maintain and service public areas, toilets and washrooms/bathrooms and bedrooms in accordance with organisations’ specifications