Bookings, Orders and Payments

Overview

Framework:
RQF
Level:
Level 1
Unit No:
J/504/7629
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know about booking systems in hospitality.

Assessment Criteria

  • 1.1
    Identify situations where bookings need to be taken from customers in hospitality settings.
  • 1.2
    Describe a simple booking system that may be used.
  • 1.3
    Identify the information that is required when taking a booking.
2

Understand how to take a food order.

Assessment Criteria

  • 2.1
    Describe how to take an order from a customer.
  • 2.2
    Outline the information required by the kitchen to produce a food order.
3

Know the information that should appear on a customer bill.

Assessment Criteria

  • 3.1
    Describe the information that should be provided on a customer bill for hospitality services.
4

Know how different types of payment should be processed.

Assessment Criteria

  • 4.1
    Describe the different payment methods that customers may use to pay a bill and how these are processed.
  • 4.2
    List information that should appear on a customer receipt.