Information, Advice or Guidance – Principles and Practice

Overview

Framework:
RQF
Level:
Level 3
Unit No:
A/502/8950
Credits:
3
Guided learning hours:
21 hours

Assessment Guidance

N/A

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Understand the relationship between information, advice or guidance.

Assessment Criteria

  • 1.1
    Define information, advice or guidance and explain the relationship between them.
  • 1.2
    Analyse the scope of provision within the context of own information, advice or guidance practice.
  • 1.3
    Evaluate own role in providing information, advice or guidance.
2 — Recognise the limits of own ability and role in relation to delivering information, advice or guidance.

Assessment Criteria

  • 2.1
    Summarise how to recognise the limits of own ability and role.
  • 2.2
    Identify and explain the appropriate action to take when limits of own role are exceeded.
3 — Understand equality and diversity in relation to information, advice or guidance.

Assessment Criteria

  • 3.1
    Give examples of ways in which own practice adheres to organisation’s equality and diversity policy in interactions with individual clients.
  • 3.2
    Explain ways in which behaviour inconsistent with organisation’s equality and diversity policy may be challenged in relation to own information, advice or guidance practice.
  • 3.3
    Explain the purpose of monitoring in relation to equality and diversity.
4 — Understand own organisation’s policy on record keeping, data protection and confidentiality.

Assessment Criteria

  • 4.1
    Explain the confidentiality and data protection policies of own organisation.
  • 4.2
    Clarify the importance of accurate recording and record-keeping in maintaining client confidentiality.