Information, Advice or Guidance – Principles and Practice

Overview

Framework:
RQF
Level:
Level 3
Unit No:
A/502/8950
Credits:
3
Guided learning hours:
21 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand the relationship between information, advice or guidance.

Assessment Criteria

  • 1.1
    Define information, advice or guidance and explain the relationship between them.
  • 1.2
    Analyse the scope of provision within the context of own information, advice or guidance practice.
  • 1.3
    Evaluate own role in providing information, advice or guidance.
2

Recognise the limits of own ability and role in relation to delivering information, advice or guidance.

Assessment Criteria

  • 2.1
    Summarise how to recognise the limits of own ability and role.
  • 2.2
    Identify and explain the appropriate action to take when limits of own role are exceeded.
3

Understand equality and diversity in relation to information, advice or guidance.

Assessment Criteria

  • 3.1
    Give examples of ways in which own practice adheres to organisation’s equality and diversity policy in interactions with individual clients.
  • 3.2
    Explain ways in which behaviour inconsistent with organisation’s equality and diversity policy may be challenged in relation to own information, advice or guidance practice.
  • 3.3
    Explain the purpose of monitoring in relation to equality and diversity.
4

Understand own organisation’s policy on record keeping, data protection and confidentiality.

Assessment Criteria

  • 4.1
    Explain the confidentiality and data protection policies of own organisation.
  • 4.2
    Clarify the importance of accurate recording and record-keeping in maintaining client confidentiality.