Be able to inform customers about products or services.
Assessment Criteria
1.1
Provide customers with key information about the products or services of a specific business enterprise (e.g. price, who made the cakes, what colours are available).
2
Be able to encourage customers to buy products or services.
Assessment Criteria
2.1
Give customer reasons for buying the products or services of a specific business enterprise (e.g. it’s cheaper than in the local supermarket).