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Overview

Framework:
RQF
Level:
Entry Level 2
Unit No:
F/504/9413
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

Portfolio of evidence

Unit Learning Outcomes

1

Be able to inform customers about products or services.

Assessment Criteria

  • 1.1
    Provide customers with key information about the products or services of a specific business enterprise (e.g. price, who made the cakes, what colours are available).

2

Be able to encourage customers to buy products or services.

Assessment Criteria

  • 2.1
    Give customer reasons for buying the products or services of a specific business enterprise (e.g. it’s cheaper than in the local supermarket).

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