Selling Skills

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
Y/504/9420
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

Portfolio of evidence

Unit Learning Outcomes

1

Be able to inform customers about products or services.

Assessment Criteria

  • 1.1
    Outline products or services of a specific business enterprise to customers (e.g. main ingredients of food products, details of local craft group who produced the pottery, differences between differently priced car wash/valet services).
2

Be able to encourage customers to buy products or services.

Assessment Criteria

  • 2.1
    Use basic sales techniques (e.g. stating the benefits of a particular product) to encourage customers to buy the products or services of a specific business enterprise.