Optimise IT System Performance

Overview

Framework:
RQF
Level:
Level 3
Unit No:
K/502/4246
Credits:
5
Guided learning hours:
40 hours

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Keep computer hardware and software operating efficiently

Assessment Criteria

  • 1.1
    Explain the factors that should be taken into account when choosing an operating system
  • 1.2
    Take appropriate steps to protect computer hardware from loss or damage
  • 1.3
    Explain why routine fault-finding procedures are important
  • 1.4
    Use an appropriate fault-finding procedure to routinely monitor hardware performance
  • 1.5
    Configure anti-virus and other security software
  • 1.6
    Install and configure printers and other peripheral devices
  • 1.7
    Configure synchronisation and maintain security on remote access sessions
  • 1.8
    Configure a computer to present or display information to an audience
2 — Manage files to maintain and improve performance

Assessment Criteria

  • 2.1
    Explain why it is important to undertake file housekeeping of the information stored on computer systems and how it affects performance
  • 2.2
    Use file navigation software to organise files into an appropriate folder structure
  • 2.3
    Archive, backup and restore files and folders
  • 2.4
    Manage file and disk housekeeping so that information is secure and easy to find
  • 2.5
    Configure access to remote file systems
  • 2.6
    Distinguish between data and system file types
3 — Troubleshoot and respond to IT system problems quickly and effectively

Assessment Criteria

  • 3.1
    Assess IT system problems, explain what causes them and how to respond to them and avoid similar problems in the future
  • 3.2
    Carry out contingency planning to recover from system failure and data loss
  • 3.3
    Monitor and record IT system problems to enable effective response
  • 3.4
    Monitor system settings and adjust when necessary
  • 3.5
    Explain when and where to get expert advice
  • 3.6
    Help others to select and use appropriate resources to respond to IT system problems
  • 3.7
    Check that errors and problems have been resolved satisfactorily
4 — Plan and monitor the routine and non-routine maintenance of hardware and software

Assessment Criteria

  • 4.1
    Clarify the resources that will be needed to carry out maintenance
  • 4.2
    Develop a plan for the maintenance of IT hardware and software
  • 4.3
    Monitor the implementation of maintenance plans, updating them where necessary
5 — Review and modify hardware and software to maintain performance

Assessment Criteria

  • 5.1
    Use appropriate techniques to maintain software for optimum performance
  • 5.2
    Clarify when and how to upgrade software
  • 5.3
    Review and modify hardware settings to maintain performance