Interpersonal Communication Skills

Overview

Framework:
RQF
Level:
Level 1
Unit No:
Y/503/0978
Credits:
1
Guided learning hours:
9 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand the importance of effective interpersonal communication skills.

Assessment Criteria

  • 1.1
    Outline the importance of the following elements of effective communication:
    (a) Active listening
    (b) Non-verbal communication
    (c) Appropriateness of language and tone.
  • 1.2
    Give examples of three situations in which good interpersonal skills are important.
  • 1.3
    Identify possible barriers to communication.
2

Be able to demonstrate effective interpersonal communication skills.

Assessment Criteria

  • 2.1
    Use the elements of effective communication listed above in a given situation.
  • 2.2
    Identify a strategy to overcome a barrier to communication in a given situation.
  • 2.3
    Identify areas for further development in own interpersonal communication skills.