Interpersonal Communication Skills

Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/503/0979
Credits:
1
Guided learning hours:
8 hours

Assessment Guidance

N/A

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Understand the importance of effective interpersonal communication skills.

Assessment Criteria

  • 1.1
    Explain the importance of the following elements of effective communication:
    (a) Active listening
    (b) Non-verbal communication
    (c) Appropriateness of language and tone.
  • 1.2
    Describe three situations in which good interpersonal skills are important.
  • 1.3
    Describe possible barriers to communication.
2 — Be able to demonstrate effective interpersonal communication skills.

Assessment Criteria

  • 2.1
    Use the elements of effective communication listed above in both a formal and an informal setting.
  • 2.2
    Apply strategies to overcome barriers to communication.
  • 2.3
    Assess the effectiveness of own interpersonal communication skills.