Interpersonal Communication Skills

Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/503/0979
Credits:
1
Guided learning hours:
8 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand the importance of effective interpersonal communication skills.

Assessment Criteria

  • 1.1
    Explain the importance of the following elements of effective communication:
    (a) Active listening
    (b) Non-verbal communication
    (c) Appropriateness of language and tone.
  • 1.2
    Describe three situations in which good interpersonal skills are important.
  • 1.3
    Describe possible barriers to communication.
2

Be able to demonstrate effective interpersonal communication skills.

Assessment Criteria

  • 2.1
    Use the elements of effective communication listed above in both a formal and an informal setting.
  • 2.2
    Apply strategies to overcome barriers to communication.
  • 2.3
    Assess the effectiveness of own interpersonal communication skills.