Working with People in Organisations

Know the practices that enhance good working relationships.

Learning Outcome 1: Indicative Content  

for organisational rules, procedures and etiquettes may include:

• everyone works to the same goals 
• ensures consistency in practice
• provides clear instructions to follow
• ensures a positive working environment
• promotes a positive culture to internal and external customers
• new employees know what is expected of them

Key legal requirements may include:

• providing access to buildings where reasonably possible
• no discrimination against anyone on grounds of age, disability, gender reassignment, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity
• unlawful to discriminate against anyone on grounds of race, sexuality, colour, nationality or ethnic origin

Benefits of effective working relationships may include:

• efficient and effective workforce
• positive working environment
• loyalty amongst workers
• job satisfaction

Benefits of good communication may include:

• everyone working to the same goal
• avoidance of mix messages and work not being completed
• prevents power struggles

Assessment Criteria

• 1.1
  Explain the need for organisational rules, procedures and etiquettes.
  
• 1.2
  Describe key legal requirements in relation to discrimination legislation.
  
• 1.3
  Explain the benefits to an organisation of positive working relationships.
  
• 1.4
  Explain the benefits of good communication.
  

Know how to maintain security and confidentiality.

Learning Outcome 2: Indicative Content  

The importance of security and confidentiality may include:

• personal safety
• information is not shared with others who could use the data inappropriately
• legal requirement

Examples of own responsibilities in terms of confidentiality and security may include:

• legal requirement concerning health and safety at work
• know and follow organisational policies and procedures eg inappropriate sharing of IT password
• Learners must provide sufficient and valid evidence to achieve assessment criterion 2.3

Assessment Criteria

• 2.1
  Explain the importance of confidentiality of information and security in the workplace.
  
• 2.2
  Explain own responsibilities in terms of confidentiality and security.
  
• 2.3
  Follow procedures and protocols in relation to confidentiality of information and security.
  

Be able to work with others in the workplace.

Learning Outcome 3: Indicative Content  

Learners need to provide sufficient and valid evidence to achieve this outcome.

Clear instructions:

• methods
• tone
• level of formality
• checking/feedback

Familiar people, for example:

• colleagues
• supervisors and managers

Unfamiliar people, for example:

• customers
• suppliers

Improvements to working practice, for example:

• communication skills
• team work
• attendance
• reliability

Assessment Criteria

• 3.1
  Work with others in the workplace showing respect for different abilities, backgrounds, customs, values and beliefs.
  
• 3.2
  Give clear instructions for straightforward tasks to familiar and unfamiliar people.
  
• 3.3
  Request support from appropriate people.
  
• 3.4
  Evaluate feedback from others to improve working practice.