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Overview

Framework:
RQF
Level:
Level 2
Unit No:
T/505/2485
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence

Aim

This unit considers the importance of effective working relationships and how this is achieved.

Unit Learning Outcomes

1

Know the practices that enhance good working relationships.

Learning Outcome 1: Indicative Content  

for organisational rules, procedures and etiquettes may include:

  • everyone works to the same goals 
  • ensures consistency in practice
  • provides clear instructions to follow
  • ensures a positive working environment
  • promotes a positive culture to internal and external customers
  • new employees know what is expected of them

Key legal requirements may include:

  • providing access to buildings where reasonably possible
  • no discrimination against anyone on grounds of age, disability, gender reassignment, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity
  • unlawful to discriminate against anyone on grounds of race, sexuality, colour, nationality or ethnic origin

Benefits of effective working relationships may include:

  • efficient and effective workforce
  • positive working environment
  • loyalty amongst workers
  • job satisfaction

Benefits of good communication may include:

  • everyone working to the same goal
  • avoidance of mix messages and work not being completed
  • prevents power struggles

Assessment Criteria

  • 1.1
    Explain the need for organisational rules, procedures and etiquettes.
  • 1.2
    Describe key legal requirements in relation to discrimination legislation.
  • 1.3
    Explain the benefits to an organisation of positive working relationships.
  • 1.4
    Explain the benefits of good communication.

2

Know how to maintain security and confidentiality.

Learning Outcome 2: Indicative Content  

The importance of security and confidentiality may include:


  • personal safety
  • information is not shared with others who could use the data inappropriately
  • legal requirement

Examples of own responsibilities in terms of confidentiality and security may include:


  • legal requirement concerning health and safety at work
  • know and follow organisational policies and procedures eg inappropriate sharing of IT password
  • Learners must provide sufficient and valid evidence to achieve assessment criterion 2.3

Assessment Criteria

  • 2.1
    Explain the importance of confidentiality of information and security in the workplace.
  • 2.2
    Explain own responsibilities in terms of confidentiality and security.
  • 2.3
    Follow procedures and protocols in relation to confidentiality of information and security.

3

Be able to work with others in the workplace.

Learning Outcome 3: Indicative Content  

Learners need to provide sufficient and valid evidence to achieve this outcome.

Clear instructions:

  • methods
  • tone
  • level of formality
  • checking/feedback

Familiar people, for example:

  • colleagues
  • supervisors and managers

Unfamiliar people, for example:

  • customers
  • suppliers

Improvements to working practice, for example:

  • communication skills
  • team work
  • attendance
  • reliability

Assessment Criteria

  • 3.1
    Work with others in the workplace showing respect for different abilities, backgrounds, customs, values and beliefs.
  • 3.2
    Give clear instructions for straightforward tasks to familiar and unfamiliar people.
  • 3.3
    Request support from appropriate people.
  • 3.4
    Evaluate feedback from others to improve working practice.

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