Pick Products in a Retail Environment to Fulfil Customer Orders

Overview

Framework:
RQF
Level:
Level 2
Unit No:
R/505/2333
Credits:
4
Guided learning hours:
32 hours

Assessment Guidance

Although workplace assessment is not strictly a requirement of this unit, it is strongly advised that, in combination with some classroom-based learning, learners should have access to a real work environment in order to develop and demonstrate the relevant skills.

Unit Learning Outcomes

1

Be able to organise own work to pick orders within a retail environment.

Assessment Criteria

  • 1.1
    Plan own route around the retail environment, ensuring this will enable orders to be picked in line with organisational procedures.
  • 1.2
    Identify the person who can give advice if picking instructions are unclear.
2

Be able to pick products in a retail environment to meet customer requirements.

Assessment Criteria

  • 2.1
    Minimise the inconvenience caused to other people in the retail environment when picking products.
  • 2.2
    Perform checks to ensure that the products being picked are of saleable quality.
  • 2.3
    Protect products from damage and deterioration throughout the picking process.
  • 2.4
    Follow organisational procedures for recording picked products and unavailable products.
  • 2.5
    Choose alternatives as allowed when products requested by customers are not in stock.
  • 2.6
    Use methods for separating products for different orders when picking for more than one customer.
3

Be able to prepare picked orders for collection or despatch from a retail environment.

Assessment Criteria

  • 3.1
    Pack orders in ways that:
    •keep products in saleable condition during transit
    •avoid using excessive amounts of packaging.
  • 3.2
    Place packed orders in the designated places ready for collection or despatch from the retail environment.