Level 2
Unit No:
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence.

Unit Learning Outcomes


Know about the range of establishments providing hospitality products and services.

Learning Outcome 1: Indicative Content 

Types of establishment providing accommodation

  • Hotels
  • Inns
  • Guest houses
  • Holiday centres
  • Campsites

Products and services

  • Board arrangements e.g. accommodation only, bed and breakfast, half board, full board
  • Spa facilities
  • Gymnasiums
  • Events e.g. weddings, conferences, parties

Types of establishment providing catering include most accommodation providers plus:

  • restaurants
  • pubs
  • cafes
  • contract caterers e.g. for events
  • street vendors

Products and services

  • Food and drink services e.g. at table, tray, counter takeaway
  • Different types of meals e.g. full meals, buffet, takeaway and snacks
  • Different types of drinks e.g. alcoholic and non-alcoholic; hot and cold

Assessment Criteria

  • 1.1
    Identify the different types of establishment providing accommodation.
  • 1.2
    Describe the products and services offered by different accommodation providers.
  • 1.3
    Identify the different types of establishments providing catering.
  • 1.4
    Describe the products and services offered by different catering providers.


Understand about the importance of the hospitality industry to the travel and tourism customer.

Learning Outcome 2: Indicative Content 

Responsibilities of front desk include:

  • meet and greet
  • make bookings
  • check-in
  • represent accommodation provider
  • deal with queries

Importance of housekeeping:

  • health and hygiene
  • safety
  • image of hotel

Assessment Criteria

  • 2.1
    Explain the responsibilities of the ‘front desk’ in any hospitality provider and why it is important
  • 2.2
    Explain the importance of the role of ‘housekeeping’ for accommodation providers.
  • 2.3
    Describe other hospitality job roles, for example concierge, bar/restaurant staff, conference and events manager, and how they are important to the customer.