Sport and Leisure Facility Operations

Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/505/3243
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know about organisational structures and staff responsibilities within sport and leisure facilities.

Assessment Criteria

  • 1.1
    Describe the organisational structure of a specific sport and leisure facility, including the core functions of each area and the ways in which they are inter-related.
  • 1.2
    Outline the responsibilities of staff members with different job roles within a specific sport and leisure facility.
2

Know about safety and security in sport and leisure facilities.

Assessment Criteria

  • 2.1
    Outline why it is important for sport and leisure facilities to ensure the safety and security of their staff and clients.
  • 2.2
    Describe the policies and procedures in place in a selected facility to ensure safety and security, including safe handling and storage of equipment.
3

Know about customer service in sport and leisure facilities

Assessment Criteria

  • 3.1
    Outline why it is important for sport and leisure facilities to offer good customer service to their clients.
  • 3.2
    Describe the policies and procedures in place in a selected facility to ensure good quality customer service.