Sport and Leisure Facility Operations

Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/505/3243
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know about organisational structures and staff responsibilities within sport and leisure facilities.

Assessment Criteria

  • 1.1
    Describe the organisational structure of a specific sport and leisure facility, including the core functions of each area and the ways in which they are inter-related.
  • 1.2
    Outline the responsibilities of staff members with different job roles within a specific sport and leisure facility.
2 — Know about safety and security in sport and leisure facilities.

Assessment Criteria

  • 2.1
    Outline why it is important for sport and leisure facilities to ensure the safety and security of their staff and clients.
  • 2.2
    Describe the policies and procedures in place in a selected facility to ensure safety and security, including safe handling and storage of equipment.
3 — Know about customer service in sport and leisure facilities

Assessment Criteria

  • 3.1
    Outline why it is important for sport and leisure facilities to offer good customer service to their clients.
  • 3.2
    Describe the policies and procedures in place in a selected facility to ensure good quality customer service.