For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.
Unit Learning Outcomes
To view the assessment criteria and any additional content, please expand the relevant learning outcome below.
1 — Be able to present information.
2 — Be able to listen and respond to non verbal and verbal information.
Assessment Criteria
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2.1
Identify types of non verbal communication.
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2.2
Use and respond to non verbal communication to indicate engagement and interest.
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2.3
Listen critically to verbal information.
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2.4
Indicate understanding of verbal information.
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2.5
Identify speakers’ intentions.
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2.6
Respond to verbal information according to its nature and content.