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Overview

Framework:
RQF
Level:
Level 4
Unit No:
R/507/4509
Credits:
10
Guided learning hours:
30 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand the importance of problem solving and decision making at all levels in organisations.

Assessment Criteria

  • 1.1

    Differentiate between types of problems encountered at different levels of management.

  • 1.2

    Explain the consequences and risks associated with action or non-action when faced with disorderly situations.

  • 1.3

    Explain the importance of timescales in the problem solving and decision making process.


2

Be able to apply tools and techniques to a variety of problem situations.

Assessment Criteria

  • 2.1

    Describe the problem solving process.

  • 2.2

    Apply creative and analytical tools to problems.


3

Understand how solutions to problems are implemented and reviewed.

Assessment Criteria

  • 3.1

    Describe the implementation and review process.

  • 3.2

    Identify problems which may be encountered on implementation.

  • 3.3

    Recommend strategies to address identified problems on implementation.


4

Be able to apply decision making techniques in a variety of contexts.

Assessment Criteria

  • 4.1

    Describe organisational situations where decisions are required.

  • 4.2

    Use tools and techniques to enable effective decision making.

  • 4.3

    Explain the impact of risk, uncertainty and linked decisions in the decision making process.


5

Understand the relationship between problem solving and decision making within organisational contexts.

Assessment Criteria

  • 5.1

    Analyse how decision making is applied at each stage of the problem solving process.

  • 5.2

    Evaluate the importance of decision making in the problem solving process.


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