Understand the importance of problem solving and decision making at all levels in organisations.
Differentiate between types of problems encountered at different levels of management.
Explain the consequences and risks associated with action or non-action when faced with disorderly situations.
Explain the importance of timescales in the problem solving and decision making process.
Be able to apply tools and techniques to a variety of problem situations.
Describe the problem solving process.
Apply creative and analytical tools to problems.
Understand how solutions to problems are implemented and reviewed.
Describe the implementation and review process.
Identify problems which may be encountered on implementation.
Recommend strategies to address identified problems on implementation.
Be able to apply decision making techniques in a variety of contexts.
Describe organisational situations where decisions are required.
Use tools and techniques to enable effective decision making.
Explain the impact of risk, uncertainty and linked decisions in the decision making process.
Understand the relationship between problem solving and decision making within organisational contexts.
Analyse how decision making is applied at each stage of the problem solving process.
Evaluate the importance of decision making in the problem solving process.