Overview
Assessment Guidance
All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.
Unit Learning Outcomes
1
Understand the principles of effective team working.
Assessment Criteria
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1.1
Outline the benefits of effective team working.
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1.2
Describe how to give feedback constructively.
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1.3
Explain conflict management techniques that may be used to resolve team conflicts.
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1.4
Explain the importance of giving team members the opportunity to discuss work progress and any issues arising.
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1.5
Explain the importance of warning colleagues of problems and changes that may affect them.
2
Be able to maintain effective working relationships with colleagues.
Assessment Criteria
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2.1
Recognise the contribution of colleagues to the achievement of team objectives.
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2.2
Treat colleagues with respect, fairness and courtesy.
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2.3
Fulfil agreements made with colleagues.
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2.4
Provide support and constructive feedback to colleagues.
3
Be able to collaborate with colleagues to resolve problems.
Assessment Criteria
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3.1
Take others’ viewpoints into account when making decisions.
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3.2
Take ownership of problems within own level of authority.
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3.3
Take action to minimise disruption to business activities within their own level of authority.
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3.4
Resolve problems within their own level of authority and agreed contribution.