Principles of Communication in Adult Social Care Settings

Overview

Framework:
RQF
Level:
Level 2
Unit No:
L/602/2905
Credits:
2
Guided learning hours:
17 hours

Assessment Guidance

This unit needs to be assessed in line with the Skills for Care and Development QCF Assessment Principles

Unit Learning Outcomes

1

Understand why communication is important in adult social care settings.

Assessment Criteria

  • 1.1

    Identify different reasons why people communicate.

  • 1.2

    Explain how effective communication affects all aspects of working in adult social care settings.

  • 1.3

    Explain why it is important to observe an individual’s reactions when communicating with them.

2

Understand how to meet the communication and language needs, wishes and preferences of an individual.

Assessment Criteria

  • 2.1

    Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.

  • 2.2

    Describe a range of communication methods.

3

Understand how to reduce barriers to communication.

Assessment Criteria

  • 3.1

    Identify barriers to communication.

  • 3.2

    Describe ways to reduce barriers to communication.

  • 3.3

    Describe ways to check that communication has been understood.

  • 3.4

    Identify sources of information and support or services to enable more effective communication.

4

Understand confidentiality in adult social care settings.

Assessment Criteria

  • 4.1

    Define the term “confidentiality”.

  • 4.2

    Describe ways to maintain confidentiality in day to day communication.

  • 4.3

    Describe situations where information normally considered to be confidential might need to be shared with agreed others.

  • 4.4

    Explain how and when to seek advice about confidentiality.