Overview
Assessment Guidance
All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.
All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.
Understand the administration of parking dispensations.
Explain the scope and limits of their own responsibilities and authority in issuing parking dispensations.
Describe the legal and regulatory requirements relating to parking dispensations.
Describe the parking dispensation eligibility criteria and checks.
Describe organisational security and anti-fraud policies, procedures and processes.
Describe the features of software to manage the issues of permits, season tickets, suspensions, dispensations or waivers and blue badges.
Explain where to go for help when dealing with parking dispensations.
Be able to process applications for parking dispensations.
Advise customers of the eligibility criteria for parking dispensations.
Determine whether customers are eligible by matching the case to the criteria.
Clarify any areas of doubt or confusion with customers.
Carry out relevant checks in accordance with organisational procedures and legislative procedures.
Record the reasons for the decision as to whether or not to grant parking dispensations.
Maintain the requirements of confidentiality and data protection.
Be able to issue parking dispensations.
Communicate the decision and return related paperwork on parking dispensations to customers in accordance with organisational procedures.
Process payments and refunds in accordance with organisational procedures.
Keep records up-to-date.
Adhere to organisational policies and procedures, legal and ethical requirements.