Overview

Framework:
RQF
Level:
Level 2
Unit No:
R/506/1887
Credits:
3
Guided learning hours:
25 hours

Assessment Guidance

All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.

Unit Learning Outcomes

1

Understand the administration of parking dispensations.

Assessment Criteria

  • 1.1

    Explain the scope and limits of their own responsibilities and authority in issuing parking dispensations.

  • 1.2

    Describe the legal and regulatory requirements relating to parking dispensations.

  • 1.3

    Describe the parking dispensation eligibility criteria and checks.

  • 1.4

    Describe organisational security and anti-fraud policies, procedures and processes.

  • 1.5

    Describe the features of software to manage the issues of permits, season tickets, suspensions, dispensations or waivers and blue badges.

  • 1.6

    Explain where to go for help when dealing with parking dispensations.


2

Be able to process applications for parking dispensations.

Assessment Criteria

  • 2.1

    Advise customers of the eligibility criteria for parking dispensations.

  • 2.2

    Determine whether customers are eligible by matching the case to the criteria.

  • 2.3

    Clarify any areas of doubt or confusion with customers.

  • 2.4

    Carry out relevant checks in accordance with organisational procedures and legislative procedures.

  • 2.5

    Record the reasons for the decision as to whether or not to grant parking dispensations.

  • 2.6

    Maintain the requirements of confidentiality and data protection.


3

Be able to issue parking dispensations.

Assessment Criteria

  • 3.1

    Communicate the decision and return related paperwork on parking dispensations to customers in accordance with organisational procedures.

  • 3.2

    Process payments and refunds in accordance with organisational procedures.

  • 3.3

    Keep records up-to-date.

  • 3.4

    Adhere to organisational policies and procedures, legal and ethical requirements.