Overview

Framework:
RQF
Level:
Level 3
Unit No:
Y/506/1910
Credits:
4
Guided learning hours:
24 hours

Assessment Guidance

All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.

Unit Learning Outcomes

1

Understand business communication models, systems and processes.

Assessment Criteria

  • 1.1

    Analyse the communication needs of internal and external stakeholders.

  • 1.2

    Analyse the different communication models that support administration.

  • 1.3

    Evaluate the effectiveness of different communication systems.

  • 1.4

    Explain the factors that affect the choice of communication media.

  • 1.5

    Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications.

  • 1.6

    Explain the factors to be taken into account in planning and structuring different communication media.

  • 1.7

    Explain ways of overcoming barriers to communication.

  • 1.8

    Explain the use of communications theories and body language.

  • 1.9

    Explain proof-reading techniques for business communications.


2

Be able to communicate in writing in business.

Assessment Criteria

  • 2.1

    Identify the purpose and audience of the information to be communicated.

  • 2.2

    Select communication media that are appropriate to the audience and information to be communicated.

  • 2.3

    Present information in the format, layout and style that is appropriate to the information to be communicated.

  • 2.4

    Follow agreed business practices when communicating in writing.

  • 2.5

    Adapt the style and content of a communication, appropriate to specific audiences.

  • 2.6

    Present written communications that are clear, expressed in correct grammar and reflect what is intended.

  • 2.7

    Meet agreed deadlines in communicating with others.


3

Be able to communicate verbally in business.

Assessment Criteria

  • 3.1

    Identify the nature, purpose, audience and use of the information to be communicated.

  • 3.2

    Use language that is correct and appropriate for the audience’s needs.

  • 3.3

    Use appropriate body language and tone of voice to reinforce messages.

  • 3.4

    Identify the meaning and implications of information that is communicated verbally.

  • 3.5

    Confirm that a recipient has understood correctly what has been communicated.

  • 3.6

    Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards.