Discipline and grievance management

Overview

Framework:
RQF
Level:
Level 4
Unit No:
A/506/1981
Credits:
3
Guided learning hours:
26 hours

Assessment Guidance

All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.

Unit Learning Outcomes

1

Understand the principles supporting the management of discipline and grievance cases.

Assessment Criteria

  • 1.1

    Explain the difference between a discipline case and a grievance case and the implications for their management.

  • 1.2

    Explain sources of advice and expertise on discipline and grievance.

  • 1.3

    Explain the legal obligations of employers and the rights of employees in relation to discipline and grievance cases.

  • 1.4

    Explain organisational procedures for the management of discipline and grievance cases.

  • 1.5

    Explain the communication techniques to be used in the management of discipline and grievance cases.

  • 1.6

    Explain the types of behaviours that are likely to result in disciplinary proceedings.

  • 1.7

    Explain the types of actions that are likely to lead to a grievance.

  • 1.8

    Explain how to carry out investigations into discipline and grievance cases.

  • 1.9

    Analyse the effect of well managed and poorly managed discipline and grievance cases.

  • 1.10

    Explain how the outcomes of discipline and grievance cases can be managed.

2

Be able to manage a disciplinary case.

Assessment Criteria

  • 2.1

    Inform an individual that they are subject to disciplinary proceedings within agreed timescales.

  • 2.2

    Explain to an individual the reasons why they are subject to disciplinary proceedings.

  • 2.3

    Provide evidence that supports the case for disciplinary proceedings.

  • 2.4

    Develop a case to support an individual who is subject to disciplinary proceedings.

  • 2.5

    Keep detailed and accurate records of agreements, actions and events for disciplinary cases.

  • 2.6

    Adhere to organisational policies and procedures, legal and ethical requirements when managing a disciplinary case.

3

Be able to manage a grievance.

Assessment Criteria

  • 3.1

    Identify the nature of a grievance.

  • 3.2

    Investigate the seriousness and potential implications of a grievance.

  • 3.3

    Adhere to organisational procedures when managing a grievance.

  • 3.4

    Evaluate the effectiveness of how a grievance has been managed.

  • 3.5

    Agree measures to prevent future reoccurrences of grievances.